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Billing problem

 
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Xebulon



Joined: 28 Mar 2007
Posts: 1396

Posted: Wed Aug 01, 2007 12:41 am    Post subject: Billing problem  

I wanted to let the staff here, Mr. Trang, Mr. Day and Ms. Santato, know that my payment for August may not go through. My credit card number was stolen and my bank deactivated the card. I learned about this yesterday, and have already ordered a new card. I'm waiting to hear back from CCBill.com support so I can change the account to charge my new card (when it gets here), but I was hoping that, if it doesn't arrive by the 7th (the date of the next charge) you would be able to only suspend, not deactivate, my membership until I can get the billing adjusted? I do apologize for the hassle. :(
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Ronald



Joined: 18 Oct 2003
Posts: 2693

Posted: Wed Aug 01, 2007 3:47 am    Post subject:  

Yes. Please just email us your billing related issues to our billing address listed.

We will gladly help you with anything.

We give people a grace period of a month to rejoin again to retain Royal Members status still.

-R
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Xebulon



Joined: 28 Mar 2007
Posts: 1396

Posted: Wed Aug 01, 2007 9:40 pm    Post subject:  

Thank you. That should be more than enough time, short of demonic intervention. Did I say demonic? I meant to say, my bank's. ::dry::
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